In order to comply with new regulations from Boulder County Public Health and the Colorado Department of Regulatory Agencies, the way we do business will look a little different in May than it did in March. The purpose of these changes is to keep each patient safe and healthy, keep the practitioner safe and healthy, and prevent the spread of COVID-19 in our community.
The Stay-at-Home Order from March to May of 2020 has been essential yet difficult for everyone. If there is to be a "silver lining" to a global pandemic, may it be the way in which members of our community have rallied to support one another by prioritizing the health and safety of others when engaging in activities outside of the home.
As we transition to a mindful reopening, please know that the heightened stress of the current global state is foremost in mind, as is the Chinese medical perspective of the macrocosm reflected in the microcosm (and vice-versa). The practice of Eastern medicine is based on bringing the body into harmony and fostering self-healing, and such balance has a ripple effect outward from the individual.
To this end, the way in which Chinese medicine is practiced at Hands & Needles has changed, but the spirit of the medicine has not. Your understanding, flexibility, and willingness to adapt are greatly appreciated. Your continued support of a small local business is doubly appreciated. Thank you!
All patients will be pre-screened via tele-health video conference (or telephone if video conference is unavailable) for cough, shortness of breath, fever, (non-allergy) nasal congestion, recent travel, and recent diagnosis of COVID-19. Any patient answering "yes" will not be seen in the office, and is encouraged to schedule a tele-health appointment instead. Tongue diagnosis will also be performed via tele-health.
Due to the required tele-health pre-screening and tongue diagnosis, each patient will be required to schedule a 15-minute (or, for new patients, 30-minute) tele-health appointment prior to their in-person appointment. This is at no extra charge, and may be scheduled any time prior to the in-person appointment.
All patients will be required to wait outside the building until the time of their appointment; friends, family, or children cannot accompany the patient during their appointment. The waiting room will be closed.
All patients are required to wear a face mask or cloth face covering for the entirety of their time inside the building. A limited amount of reusable (freshly laundered) cloth masks will be available if needed.
All patients will be asked to remove shoes upon entry to the treatment room.
All patients will be asked to wash their hands with soap and water for at least 20 seconds or use hand sanitizer (provided) upon entry to the treatment room.
All patients will have their temperature taken with a no-touch thermometer upon entry to the office, or asked to take their temperature at home prior to their appointment.
A pulse oximeter will be used to measure oxygenation of each patient (once available).
A minimum of 30 minutes will be scheduled between patients to allow time for adequate disinfection and air circulation. All hard surfaces and touched surfaces will be disinfected with EPA-approved medical grade disinfectant. These products may be challenging for individuals with chemical sensitivities. All fabric coverings and linens will be changed between patient appointments.
A cleaning and disinfection log will be available upon request.
The treatment room window will be left open to allow for air circulation during treatments so long as the temperature or outside noise does not interfere with the treatment, and privacy may be maintained.
Facial treatments that require the removal of a face covering or mask will not be performed at this time.
Payment by cash or check will no longer be accepted. Cards on file, verbal card entry, and emailed invoices will be the only payment forms accepted.
Anne Devereux, L.Ac. will wear scrubs or a lab coat in the office, as well as a medical-grade face mask. She will also be wearing non-latex disposable gloves for all patient contact. She will meet you at the front door of the building at the time of your appointment.
Office hours are limited during this time, due to the 50% limit on patient visits, the additional required disinfection time, and tele-health pre-screening appointments. Please call or email if you experience any challenges with online booking.
Paper charting has been eliminated and replaced entirely with electronic health records (EHR).
Any patient exhibiting signs or symptoms of COVID-19 or who declines to meet these regulations set by Boulder County Public Health and the Colorado Department of Regulatory Agencies will not be treated and will be asked to reschedule. The late-cancellation fee will be waived only if COVID-19 symptoms are suspected; however, at least 24 hours notice is appreciated.
Please note that the layout of the office building makes it difficult to maintain a minimum of 6 feet of social distance in hallways and the treatment room. Any patient who does not feel comfortable receiving in-person treatment is encouraged to schedule a tele-health appointment. The regular office visit fees apply to these appointments.
Thank you again for your understanding, support, and adaptability. We are in this together, and we will get through this together.
In good health,
Anne Devereux, L.Ac.